Privacy Statement


PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at accounts@pifactory.co.za/info@pifactory.co.za
SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 –  PIFACTORY

Payment:

PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money between online buyers and sellers.

We allow sellers to accept payments from buyers in a variety of ways. We process credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified) and Ukash.

How does it work ?

With PayFast, buyers can make secure and instant online payments to sellers for goods and services. Buyers don’t pay anything to use PayFast and sellers are charged a small percentage of each successful transaction. The payments are kept in the seller’s PayFast account. When the seller requests a Payout, the money is transferred to their bank account. You can accept payments through PayFast if you’re an individual, a registered business or a charity. Register today.

PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

  • We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
  • 3D Secure is in place for all credit card transactions.
  • All sensitive info is encrypted within our own database.
  • We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week.
  • Our entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
  • We also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

3D Secure

3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions over R1000 you’ll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.

You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS. Please click on your bank logo for information on how to set up 3D Secure with your bank, if you haven’t already done so.

 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 – SECURITY

We have taken steps to ensure that your Data is secure, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections that guard against unauthorized access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website(s); any transmission is at your own risk.

 

SECTION 7 – COOKIES

Use of cookies by Pifactory

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use 3 group of cookies: Google Analytics cookies, Woocommerce cookies and Google maps cookies.

Google Analytics Cookies

The 4 Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous.

Woocommerce Cookies

The 2 Woocommerce cookies allow the online shop to function correctly.

Google Maps Cookies
The embedded Google Map on our site sets 3 cookies known as NID, PREF and khcookie. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.

 

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at accounts@pifactory.co.za / info@pifactory.co.za

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